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Privacy Policy

Clairva Privacy Policy

Last updated: May 18, 2025

Introduction

At Clairva Technologies Pte. Ltd. (“Clairva”, “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal and content-related information in accordance with applicable laws and global standards.

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This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when you:

  • Access or use our website, creator portal, tools, APIs, and services;

  • Upload or contribute content to our platform.

  • Interact with us through communications or support requests.

 

We comply with Singapore’s Personal Data Protection Act (PDPA) and align our practices with international standards such as the General Data Protection Regulation (GDPR), OECD Privacy Guidelines, and the California Consumer Privacy Act (CCPA) where applicable.

Information we collect and its usage.

We collect two broad categories of information:

 

A. Personal Information

  • Name, email address, company affiliation, and contact details

  • Account credentials (e.g., username, encrypted passwords)

  • Billing and payment information

  • Communication records and support tickets

  • IP address, browser type, and metadata captured via cookies and analytics tools

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B. Content and Metadata

  • Uploaded video or multimedia files

  • Content tags, descriptions, categories, and metadata

  • Transcripts, annotations, or AI-generated derivatives

  • Ownership declarations and licensing preferences

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We do not knowingly collect data from individuals under the age of 18 without verifiable parental consent. See: PDPC's Children’s Data Guidelines

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3. How We Use Your Information

We use your information to:

  • Provide and maintain our services

  • Authenticate users and manage accounts

  • Enable structured data processing and dataset access

  • Improve platform features and user experience

  • Comply with legal obligations (e.g., taxation, intellectual property rights)

  • Communicate with users regarding service updates, opportunities, and compliance matters

We do not sell personal data. We may use anonymized, aggregated data for research, benchmarking, or statistical purposes in accordance with the OECD AI Principles.

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4. How We Share Information

We may share data with:

  • Service providers (e.g. hosting, analytics, customer support) under strict confidentiality and data protection agreements

  • Partners (only with your explicit consent for syndication or collaboration)

  • Legal authorities when required under laws like Singapore’s Computer Misuse Act

  • Buyers or acquiring entities in case of a corporate transaction, merger, or acquisition

All cross-border transfers comply with PDPA’s data transfer requirements and applicable data localization mandates.

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5. Data Storage, Transfers, and Security

  • Storage: We use secure cloud infrastructure providers compliant with ISO 27001, SOC 2, and other global certifications.

  • Retention: Data is retained only as long as necessary for the purposes outlined or as required by law.

  • Security: Measures include encryption (TLS, AES-256), role-based access control, regular audits, and incident response protocols.

See: Singapore IMDA’s Model AI Governance Framework

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6. User Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access your data

  • Correct or update inaccurate personal data

  • Request deletion (“right to be forgotten”)

  • Withdraw consent where data was collected on that basis

  • Restrict or object to certain types of processing

  • Request data portability

To exercise your rights, contact us at privacy@clairva.ai.
More information: Your GDPR Rights

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7. Cookies and Tracking Technologies

We use cookies to:

  • Ensure secure user login and session management

  • Analyze usage trends via platforms such as Google Analytics

  • Enhance platform features and A/B test performance

You can control cookies through your browser settings.
See: PDPC Cookie Advisory

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8. Content Ownership and Data Contributions

For users uploading content to Clairva:

  • You retain full ownership unless otherwise specified in a licensing agreement

  • Clairva receives a limited, revocable license to process and structure your content (e.g., tagging, transcription, dataset inclusion) for the purposes agreed upon

  • You may opt-out from dataset monetization unless explicitly permitted through our onboarding workflow

See: Clairva Ethics Statement

 

9. Children’s Privacy

Our services are not intended for individuals under 18. If personal data from a minor has been submitted in error, contact us for immediate deletion.

Reference: UNICEF General Comment on Children’s Rights in the Digital Environment

 

10. Third-Party Services

Our services may integrate or link to external tools or services (e.g., YouTube, Stripe). We are not responsible for their privacy policies.
External policies:

 

11. Updates to This Policy

We may revise this Privacy Policy periodically. Changes will be posted on this page with an updated date. Substantive changes will be notified to users via email.

 

12. Contact Us

Data Protection Officer
Clairva Technologies Pte. Ltd.
Email: hello@clairva.ai
Subject: Privacy Policy Inquiry

For escalations, you may contact the Personal Data Protection Commission of Singapore (PDPC).

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