Privacy Policy

Last Updated: January 2026

Clairva AI Pte. Ltd. ("Clairva", "we", "us", or "our") is committed to protecting your personal data in accordance with Singapore's Personal Data Protection Act 2012 ("PDPA"). This Privacy Policy explains how we collect, use, disclose, and protect your personal data.

1. Data Controller

Clairva AI Pte. Ltd. is the data controller responsible for your personal data. We are registered in Singapore and operate in compliance with the PDPA and other applicable data protection regulations.

2. Personal Data We Collect

When you submit a request through our website, we collect:

• Contact Information: Full name, email address, company name
• Business Information: Your intended use case for our services
• Communication Data: Any additional information you provide in your message
• Technical Data: IP address, browser type, and device information (collected automatically)

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your inquiries and process your sample data requests
• To communicate with you about our products and services
• To send you relevant information about Clairva (with your consent)
• To improve our website and services
• To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party services that help us operate our website and process requests (e.g., form processing services, email providers)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, acquisition, or sale of assets

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, typically for a period of 24 months from your last interaction with us, unless a longer retention period is required by law.

6. Your Rights Under PDPA

Under Singapore's PDPA, you have the right to:

• Access: Request access to your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Withdrawal: Withdraw your consent for data processing
• Data Portability: Request a copy of your data in a structured format

To exercise these rights, please contact us using the details below. We will respond to your request within 30 days.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Staff training on data protection

8. International Data Transfers

Your data may be transferred to and processed in countries outside Singapore. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your data in accordance with PDPA requirements.

9. Cookies and Tracking

Our website may use cookies and similar technologies to improve your experience and analyze website usage. You can control cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last Updated" date.